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The use of the App and the Services is governed by the terms and conditions set out below, as updated by the Operator from time to time. By clicking "I agree" to these terms and conditions and then downloading the App and/or using the Services, a User is taken to have accepted the terms and conditions in their entirety and a contractual relationship is formed between the User and Operator. A User is responsible for their compliance with these terms and conditions (including any updated versions). Users can report inappropriate content or conduct through the dedicated reporting feature within the App or by contacting our support team at support@fluxxdaily.ae termination, and legal action in severe cases.
Acceptable User Behavior: Users are expected to use the App and Services in a respectful and lawful manner. This includes engaging in constructive communication, respecting the privacy of others, and using the features of the App as intended. Unacceptable User Behavior: Users are prohibited from engaging in any activity that disrupts the App's functionality, harasses other users, impersonates others, or violates any applicable laws or regulations. This includes but is not limited to, spamming, hacking, distributing malware, violates the rights of others, including but not limited to copyrighted material without permission, explicit sexual content, hate speech, personal attacks, or confidential information or any form of abusive or threatening behaviour.
Operator Rights and Enforcement: The Operator reserves the right to monitor user content and behavior within the App and Services to ensure compliance with these terms and conditions. This may include automated screening, user reports, and manual review. The Operator may, at its sole discretion, remove any content, suspend or terminate user accounts, or take any other appropriate action to enforce these policies. Users acknowledge and agree that the Operator has the right to disclose user information to law enforcement or other authorities if required by law or if the Operator believes such action is necessary to protect the safety of users or the public. Operator reserves the right to remove or take down any content that violates these terms and conditions or is otherwise deemed inappropriate. Upon receiving a report of prohibited content, the Operator will review the content within 24 hours. If the content is found to violate our policies, it will be removed immediately, and the user who posted the content may face account restrictions or termination, depending on the severity of the violation.
User Obligations and Representations: By using the App and Services, Users represent and warrant that they will comply with all applicable laws and regulations, and that any content they post or share does not infringe on the rights of any third party. Users are solely responsible for the content they post and their conduct within the App. Users agree not to use the App or Services for any unlawful or prohibited purpose, and to respect the intellectual property rights of others. Users also agree to maintain the confidentiality of their account information and to notify the Operator immediately of any unauthorized use of their account.
Third-Party Content and Licensing: The App may incorporate third-party content and services. Such content and services are subject to their respective licensing terms and conditions. Users are required to comply with these third-party terms when accessing or using such content or services through the App. The operator does not claim ownership of third-party content and acknowledges all respective copyright holders and licensors. The operator will make reasonable efforts to notify users of any significant changes to third-party services that materially affect app usage. Stipulated by their respective licensors. Where applicable, such attributions will be provided within the App or in the documentation accompanying the App. Users must not remove, alter, or obscure any attribution notices provided for third-party content.
PLEASE ENSURE YOU READ AND UNDERSTAND THE TERMS AND CONDITIONS FULLY BEFORE USING THE APP OR THE SERVICES.
If a User does not agree to these terms and conditions, they must not use the Services or the App. These terms and conditions supersede any prior arrangement between the User and fluxx Daily. The Operator may at any time update these terms, cease offering some or all of the Services or terminate the contractual relationship established above. Amendments to these terms and conditions will be published on the Operator website and continued use of the App or the Services by the User is taken as acceptance of the amendments.
Users will require their own internet connection to use the application and will be responsible for any associated costs of data use. Users are responsible for enabling notifications from The App to ensure Users receive confirmation of the booking, notifications in relation to their trip any other updates or notifications from Operator and fluxx Daily from time to time. Users may choose not to enable notifications however by doing so, User acknowledges that their use of the App may impact their use of the Services. Users are solely responsible for all activity conducted through their account and must keep their account credentials confidential. passwords confidential and not sharing their account information with any third parties.
In addition, supplemental terms may apply to certain services, such as the use of WiFi on the Vehicles – these will be made available by Operator on their website or at the time of use.
In these terms and conditions, the following terms and definitions apply unless otherwise stated:
“App” means the fluxx Daily customer application available for download from the Google Play and Apple iTunes stores.
“Associated Parties” include Operator’s related entities, its contractors and subcontractors.
“Booking” means a confirmed agreement for Operator to pick up the User at a nominated time and location and transport them to an agreed location.
“Conditions of Carriage” means the Conditions of Carriage applicable to Users when using the Services, available on the Operator website:
“Service Region” means the geographical zone the service is available in
“Services” means the provision of shuttle services by or on behalf of Operator within a dedicated Region and available to be booked by the User.
“Operator” refers to Gatezone
“User” means any individual that downloads the App and/or uses the Services.
“Vehicle” means a vehicle used by Operator to provide the Services.
Account requirements
To access the Services, Users will need to create an account in the App or on the Operator website.
The creation of an account will require the provision of Personal Information. Operator will treat all Personal Information provided by the User in accordance with our https://www.fluxxdaily.ae/privacy-policy
By becoming a User, individuals warrant that they have the right, authority and capacity to enter into and abide by these terms and conditions and agree not to allow any other person access to their account.
TO BOARD A VEHICLE USERS MUST HAVE A BOOKING – Operator Vehicles will not, under any circumstances, pick up passengers hailing Vehicles or waiting at ranks.
OPERATOR DOES NOT WARRANT THAT THE APP OR THE SERVICES WILL BE ACCURATE, RELIABLE, SECURE, ACCESSIBLE OR FREE FROM ERRORS OR DEFECTS. IT IS THE RESPONSIBILITY OF THE USER TO INVESTIGATE WHETHER USE OF THE SERVICES WILL MEET THEIR REQUIREMENTS.
In the event of service interruptions lasting more than 24 consecutive hours, Operator will provide a pro-rata credit for the affected period to the User's account. This credit will be applied to the next billing cycle. For interruptions lasting less than 24 hours, no credit will be provided. Operator will make reasonable efforts to notify Users of any planned service interruptions in advance.
The prices for in-app purchases and subscriptions and or wallet top ups are clearly displayed within the App before any purchase is made. Users are responsible for reviewing and accepting the displayed prices before completing any transactions will be final and binding.
Payment Methods: The operator accepts the following payment methods for in-app purchases and subscriptions: credit cards (Visa, MasterCard, American Express), and debit cards. Users must provide valid payment information to make purchases or subscribe to services.
Users may cancel their subscriptions and or wallet top-up auto-renewal at any time through their account settings in the App or by contacting customer support. Cancellation will take effect at immediately. No refunds will be provided on any remaining credits. Upon cancellation, Users will continue to have access to any remaining trip credits
Refunds for trips and subscriptions and or wallet credit amounts are handled in accordance with the applicable app store policies if required (Google Play or Apple App Store). Generally, refunds are not provided for in-app purchases or subscription fees already incurred.
However, in exceptional circumstances, refund requests may be considered on a case-by-case basis. Users should contact customer support with any refund inquiries. The operator reserves the right to make final decisions on all refund requests.
Operator reserves the right to change accepted payment methods at any time, with notice provided to Users. Any changes to subscription prices will be communicated to Users via email and in-app notifications at least 30 days before the new prices take effect. Users will have the option to cancel their subscription before the price change becomes effective if they do not agree to the new pricing.
A Booking is made on confirmation from Operator and notification of the estimated pick up time is provided. Until a User has received this notification, no Booking will be accepted by Operator.
Operator reserve the right to refuse carriage to Users who do not have evidence of their Booking in the form of an App confirmation on their mobile phone which can be displayed to the driver on pickup.
Users must nominate at the time of Booking if booking a trip for additional passengers to that User. A User acknowledges that a failure to notify Operator at the time of arranging the Booking may entitle Operator to refuse carriage to the additional passengers and/or cancel the Booking in its entirety.
The Services currently do not provide for allocated seating and it is therefore the responsibility of the User to select a seat when they board the Vehicle. The safety of the User, including compliance with all applicable laws and regulations such as the use of seatbelts, is the responsibility of the User in all circumstances.
You can cancel your trip through the fluxx Daily app.
If a User repeatedly cancels trips without notifying Operator in advance, the User may be automatically ‘red flagged’ in our systems and may not be able to book On Demand trips in the future.
When using the Services, the User agrees to abide by all relevant regulations and policies, including but not limited to those set out on the fluxx Daily Website. www.fluxxdaily.ae
Operator’s Conditions of Carriage can be found on the fluxx Daily Website and set out Operator’s policies including those in relation to passenger behaviour, luggage and assistance animals.
A failure to abide by any of the above may result in the Operator prohibiting a User from using the Services and/or suspending their account, in accordance with the procedure outlined in the fluxx Daily User Agreement.
Use of the App or Operator website may require individuals to disclose personal information when creating their user profile. The App will also collect information about the Users use of the Services, including trips booked and payments made. By using our Services, you consent to the collection, use, and processing of your personal information as described in our privacy policy. You may withdraw your consent at any time by contacting us, but please note that this may affect our ability to provide you with certain services. Any Personal Information received by Operator will be treated in accordance with our privacy policy.
Operator implements industry-standard security measures to protect user data, including encryption of data in transit and at rest, regular security audits, and strict access controls. We use secure servers and follow best practices to safeguard all personal information collected through our Services.
The information and data from these Services may be used to generate anonymized and aggregated statistical and analytical data and be used for the Associated Parties' internal research and product development purposes and to conduct statistical analysis and identify trends and insights. In addition, the Associated Parties' may supply the aggregated statistical and analytical data to third parties following Operator's written consent. Personal Information (information or an opinion about passengers), collected from Users, such as name, date of birth, contact details, or sensitive personal information (including information about mobility/accessibility requirements) (together Personal Information) collected by Operator will be disclosed to fluxx Daily. Operator will retain user data for a period of 2 years after the last user activity, after which it will be securely deleted unless required to be kept for legal or regulatory purposes.
The information and data from these Services may be used to generate anonymized and aggregated statistical and analytical data and be used for the Associated Parties' internal research and product development purposes and to conduct statistical analysis and identify trends and insights. In addition, the Associated Parties' may supply the aggregated statistical and analytical data to third parties following Operator's written consent. Personal Information (information or an opinion about passengers), collected from Users, such as name, date of birth, contact details, or sensitive personal information (including information about mobility/accessibility requirements) (together Personal Information) collected by the Operator will be disclosed to fluxx Daily. The Operator complies with the General Data Protection Regulation (GDPR) for users in the European Union and European Economic Area. Users may request access to their personal information held by the Operator by contacting our support team, in accordance with applicable data protection laws and fluxx Daily privacy policy.
The Operator may also use passenger contact details to conduct surveys relating to the provision of the Service provided by the Operator, in accordance with applicable data protection laws and fluxx Daily privacy policy.
By using the Services provided by Operator, Users consent to the collection, use and disclosure of their Personal Information in the manner outlined above, subject to fluxx Daily privacy policy and applicable data protection laws. The consents and rights above will survive the expiry of these Terms and Conditions.
All Intellectual Property associated with the Services is owned by Operator, its Associated Parties or fluxx Daily unless otherwise specified. Through these terms and conditions, the User is granted a revokable, non-perpetual, non-exclusive license to use the App solely for the purpose of accessing and using the Services as provided by fluxx Daily and no other purpose. THE APP AND SERVICES ARE PROVIDED "AS IS" AND WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED. Operator and fluxx Daily expressly disclaim all warranties, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Operator and fluxx Daily give no warranties, and will not in any circumstances be liable for, the infringement of third-party Intellectual Property rights in relation to the Use of the App.
Any material (other than Personal Information) uploaded by the User will become the property of Operator. This includes feedback comments, ratings of Operator drivers or Services and promotional materials uploaded onto social media sites and pinned to the Services. By uploading any images or other materials onto public areas of the application, the User consents to the use of these in promotional material or other publications by Operator. Users acknowledge that certain data may be shared with third-party services to facilitate app functionality. Operator will only share data necessary for the proper functioning of these services and in compliance with applicable data protection laws. Any use of the App's content outside the App itself must be attributed to the Operator with a clear and visible credit, including the App's name and a link to the App's website or download page where applicable.
Operator will, at all times, use best endeavours to deliver the Services in line with these terms and conditions, the Conditions of Carriage and the Customer Charter.
TO THE EXTENT PERMITTED BY LAW, OPERATOR AND ITS ASSOCIATED PARTIES ARE NOT LIABLE FOR ANY LOSS (INCLUDING DIRECT OR INDIRECT LOSSES, DAMAGE, LIABILITY OR EXPENSES ARISING NATURALLY FROM THE PERFORMANCE OR NON-PERFORMANCE (INCLUDING ANY NEGLIGENT OR WILFUL ACT OR OMISSION) ANY BREACH OR DEFAULT BY OPERATOR OR A THIRD PARTY) CAUSED BY OR CONTRIBUTED TO BY THE USER'S USE OF THE APP OR THE SERVICES. OPERATOR IS NOT LIABLE FOR THE ACTIONS OR OMISSIONS OF ANY THIRD PARTIES.
OPERATOR DOES NOT GUARANTEE THE RELIABILITY OR AVAILABILITY OF ANY THIRD-PARTY SERVICES ACCESSED THROUGH THE APP. USERS ACKNOWLEDGE THAT SUCH SERVICES MAY BE SUBJECT TO INTERRUPTIONS, DELAYS, OR ERRORS BEYOND OPERATOR'S CONTROL.
WITHOUT LIMITING THIS SECTION, OPERATOR WILL NOT BE LIABLE FOR ANY COSTS INCURRED BY A USER AS A RESULT OF A CANCELLED SERVICE, INCLUDING CONSEQUENTIAL DAMAGES OR THE COST OF ALTERNATIVE TRAVEL ARRANGEMENTS, INCLUDING WITHOUT LIMITATION FOR ANY FAILURE TO MEET A SUBSEQUENT JOURNEY ON ANY FORM OF TRANSPORT.
SUBJECT TO THE BELOW, IN NO EVENT WILL OPERATOR’S LIABILITY TO A USER EXCEED 1,000 IN RELATION TO ANY INCIDENT OR CLAIM.
Force Majeure: Operator shall not be liable for any failure or delay in performance of its obligations under this agreement due to events beyond its reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, riots, civil unrest, government action, strikes, lockouts, or other labor problems.
You are also entitled to be compensated for any other reasonably foreseeable loss or damage.
YOU AGREE TO INDEMNIFY OPERATOR, AND ASSOCIATED PARTIES, AS WELL AS THEIR DIRECTORS, OFFICERS, EMPLOYEES AND AGENTS FROM ANY AND ALL CLAIMS, LIABILITIES, LOSSES AND EXPENSES ARISING FROM OR IN CONNECTION WITH:
There is also the ability for comments and feedback to be left through the App – see the FAQs on the Operator website for further information.
A series of poor ratings may result in the Operator prohibiting a User from using the Services and/or suspending their account. The Operator reserves the right to terminate a user's account for repeated violations of these terms and conditions, or for any other reason deemed necessary by the Operator. The Operator will provide a 7-day notice period before terminating an account, except in cases of severe violations where immediate termination may be necessary.
Operator value feedback, questions and concerns from Users in relation to the App and the Services and will endeavour to respond to all genuine enquiries as soon as possible.
All feedback and enquiries should be lodged at first instance using the service call center support line:
The Operator will maintain secure records of all user feedback and reports for a minimum of two years from the date of submission. These records will include the original submission, acknowledgment of receipt, all related communications, and documentation of actions taken. Users may request access to records of their own submissions, subject to applicable privacy laws and regulations.
• +971 800 494
Relationship between the Parties
In relation to the performance of Services, Operator will provide the Services as an independent contractor and nothing in these Terms and Conditions will be construed so as to constitute Operator as an employee of the User or constitute a partnership between the parties or so as to constitute either party as the agent or legal representative of the other party.
The use of the App and the Services will be governed and construed in accordance with the laws of United Arab Emirates and the User submits to the non-exclusive jurisdiction of the courts. Any claim or cause of action arising out of or related to the use of the App or the Services must be filed within one (1) year, after such claim or cause of action arose, regardless of any statute or law to the contrary. Any claim or cause of action not filed within the 1-year period may be barred, subject to applicable statutory limitations.
This document records the entire agreement between the parties. The parties exclude all terms implied by law, where possible. Neither party has given any warranty or made any representation to the other party about the Services, other than those warranties and representations expressed in this document. Users will be notified of application updates via email at least 48 hours before the update is implemented.
Scheduled Maintenance: The Service Provider will perform scheduled maintenance on a monthly basis. Users will be notified via email at least 72 hours in advance of any scheduled maintenance. Expected downtime for scheduled maintenance will not exceed 4 hours per month.
In the event that any term should be held to be unenforceable that term shall be read down or severed and the remainder of these terms and conditions shall continue to apply to the Services.
If you have any questions regarding any legal aspect of this document, please send us an email support@fluxxdaily.ae